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Operations Manager

1-800 Hansons, LLC

This is a Full-time position in Salt Lake City, UT posted March 6, 2021.

nn1-800-HANSONS, LLC is seeking a dynamic, hands on leader to join our Salt Lake City Branch as an Operations Manager to lead our installation operations.

This is a hands on position that will be doing window measures and services while we grow this Branch.nn nn n nn nnThe ideal candidate will have hands on experience in the construction industry, specifically measuring windows and performing services on windows and roofs, as well as the ability to manage a project and build relationships with roofing and window installation crews.nn nnThe Operations Manager has overall accountability for the highest quality installation, service and repairs of our products in customer homes that results in complete customer satisfaction at the Branch.

The Operations Manager works closely with the General Manager to ensure that installations are completed in a timely manner with the highest level of quality, beginning with the measurement of the job and through the job lifecycle into any service-related needs after completion.

In addition, the Operations Manager will cultivate positive working relations with installation crews, ensuring a high quality of work and maximizing the crews’ output, while constantly looking for new install partners to join the team.

This position will require in person visits to job sites and customer homes to ensure customer satisfaction and provide crew support.nn nn n nn nn Essential Duties/Major Accountabilities: nn nn1.

Be accountable for and manage the Installation Crew relationship at the Region levelnn nna.

Assist with the recruitment of new Install crews and ensure new crews are appropriately onboardednn nnb.

Coordinate demonstrations of Hansons installation methods and requirements to new crewsnn nnc.

Ensure quality work by the inspection of the work of crews to ensure they meet the Hansons standardsnn nnd.

Maintain positive relationships with Install crews; address any issues or concerns; develop relationships with Install crews to ensure that we retain them as contractorsnn nne.

Make strategic recommendations to senior leadership to improve installer relationshipsnn nnf.

Monitor the quality, customer satisfaction and output of crews to ensure they meet and exceed our standards.nn nng.

Ensure Install crews understand paperwork requirements upon the completion of an installation jobnn nnh.

Continual improvement of both Hansons process and standards that makes us easy to do business with for both in Install Partner and our Customersnn nn2.

Respond to external customer needs and concerns throughout the installation processnn nna.

Work with Branch and/or Region Managers to resolve issues that relate to measures, installs and servicesnn nnb.

Coordinate/Assist with the resolution of escalated, complex customer installation or service issuesnn nnc.

Respond to and assist with internal team concerns and needs throughout the measure, install and service processesnn nnd.

Oversee the add-on process by ensuring onsite inspections and approvals are being completed appropriatelynn nne.

Direct staff or serve as a liaison to assist with building code violations, meet with inspectors, determine plans of action when needednn nnf.

Support requests from the Processing or Permits departments to ensure the appropriate and complete requests for permits can be submittednn nng.

Assist with communication between crews, customers and corporate staffnn nn3.

Manage and lead the Service Technicians and Measure Technicians to ensure they successfully complete their jobsnn nna.

Support and ensure the execution of the daily coordination of Measures and Services to ensure they are completed timelynn nnb.

Lead and guide the Measure Technicians and Service Technicians so that they clearly understand their roles and responsibilities and their valuable input to the installation process and customer relationshipnn nnc.

Work with the Scheduling team and Branch Operations team to ensure technicians are being utilized and schedule to ensure the best possible outcomes for the organizationnn nn n nn nn Minimum Required Knowledge, Skills, & Abilities: nn Hands on window, roofing, siding, and/or gutter installation or repair experience; must have the ability to complete window measures and services on previous jobs Bachelor’s degree or equivalent work experience Minimum of two -five years of demonstrated success leading a customer facing installation or hands on field operational team Excellent communication skills, with the ability to communicate effectively with both internal and external customers Strategic ability to problem solve and implement process improvements related to installations or hands on operations Utilize, interpret and present data for problem analysis Be an inspirational leader who can communicate, plan, and execute for success Must have basic computer skills, including basic knowledge of MS Outlook, Word, and Excel Experience managing multiple jobs or crews at multiple sites simultaneously

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