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Order Processor – Customer Escalations


This is a Full-time position in Grantsville, UT posted March 9, 2021.

PURPLEPurple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world – one mattress at a time.Position SummaryThe Customer Escalations Order Processor will drive productivity through allocations for a team of shipping workers and material handlers. Primary focus is allocation of aging DTC shipments but should have flexibility to support any fulfillment operation as required..ESSENTIAL DUTIES AND RESPONSIBILITIES* Focus on driving Order Fulfillment Service Level Agreements (SLA’s)* Effectively and accurately manage material movements* Ability to flex and support changes and upcoming activities to support daily outbound variation* Review reporting that measures DTC SLA’s and available inventory.* Support continuous improvement initiatives across the organization* Participate in coordination between warehousing procedures including receiving, warehouse, material movements and inventory control* Participate in cycle counts daily, weekly, monthly, quarterly* Recommend, present, and justify continued improvement activities* Monitor replenishment tasks and ensure that Material Handlers are replenishing based on DTC priorities* Troubleshoot and assist in label printer issuesEDUCATION/EXPERIENCE REQUIREMENTS* High school diploma required; Bachelor’s degree is a plus* A minimum of 2 years of experience in fulfillment and shippingKNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS* Good written and oral communication skills* Strong math skills; ability to reconcile stock count reports and existing data* Inventory Systems knowledge is preferred; NetSuite preferred.BENEFITS AND PERKS* Medical, Dental, Vision* 401(k) Match* Generous PTO* Market Money* Earn a Mattress* Purple Swag* Amazing Purple ProductsWHY WORK AT PURPLE?* Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.* Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.* Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment.

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