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Housekeeping Supervisor

DoubleTree Park City The Yarrow

This is a Contract position in Park City, UT posted April 4, 2021.

Job Details

Job Location: The Yarrow by Doubletree – Park City, UT

Salary Range: Undisclosed

HOUSEKEEPING SUPERVISOR

Do you love to clean and are confident that you can supervise a team?

Are you detail-oriented, friendly, but firm?

Do you know what it takes to get the job done while making sure your team is happy and productive?

If so, you may just be the right fit for the HOUSEKEEPING SUPERVISOR position that we are looking to fill.

Here is your main responsibility:

As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper’s functions in his/her absence.

You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.

Here is your main responsibility:

As the Housekeeping Supervisor, you are responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Executive Housekeeper’s functions in his/her absence.

You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.

These are what you need to do:
1. Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

a. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working

b. Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner

c. Maintain regular attendance based on property needs and standards

d. Use proper two-way radio and phone etiquette at all times when communicating with co-workers

e. Inspect staff’s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.

f. Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant’s carts are clean and restocked

g. Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time

h. Maintain key control system; collect all keys and assignment sheets daily at the end of each shift

i. Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance

j. Submit proper documentation regarding poor work performance, misconduct, attendance issues and improper attire

k. Ensure that all staff takes their 30-minute meal breaks and rest periods

l. Handle items for “Lost and Found” according to Springboard standards

m. Inspect all VIP rooms and report their availability to the Front Desk

2. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, Springboard policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

3. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.

4. Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.

5. The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.

6. Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.

7. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.

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