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Production Support Analyst

A2C Consulting

This is a Full-time position in Salt Lake City, UT posted May 3, 2021.

Candidates with 8+Years of experience Specialist role in the production management function for technologies and systems that support the Firmrsquos various business functions. MUST HAVE SKILLS One of the following Structured or Object Oriented programming languages Java, C, C++, VB, .NET, ASP or Angular etc. One of the following Scripting languages Shell script, Perl, JavaScript or Python etc. One of the following RDBMS environments Sybase ASEIQ, Oracle or DB2 Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues Good communication skills with ability to articulate the technical and functional aspects of a developmentproduction problem to help drive solutions with App Dev teams and senior stakeholders RESPONSIBILITIES Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas Improve application stability and performance by observing patterns, recurring failures andor issues, and advise application owners on permanent fixes accordingly Adopt various tools developed by the engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Identify alerts processes that can be automated and then work with Engineering team in automating them Challenge existing application setup, processing and suggest different ways to solve problem or improve stability Actively participate in Change management process with view to manage risk in production environment Build and improve run books for generalists to minimize operational errors and gain efficiency Develop reports that provide trending statistics to track and manage application health and support service performance Willing to learn and troubleshootsupport proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

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