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Product Support Specialist Internship (Fully Remote Position)

Kuali

This is a Full-time position in Lehi, UT posted March 7, 2021.

nDescriptionn nn Who are we?

nn nnKuali builds software solutions for higher education.

We help our customers colleges & universities focus on providing a fantastic education to students by decreasing their administrative costs.

We work in a competitive space, ripe for innovation, with users ready to be delighted.nn nn Our culture nn nnAs a company, we are guided by ourcultural values:nn Iterate to evolve Cultivate openness Act with accountability Assume the best Practice humility Deliver amazing experiences Make mistakes nnAs team members at Kuali, we learn from and teach each other, we practice transparency and empathy, and we delight in delivering value to our customers.nn nn Everyone should love their work.

nn nnKuali has been voted atop place to workfor 3 years in a row by the Salt Lake Tribune.

We also madeForbes’ list of America’s Best Startup Employersfor 2020.

Not too shabby.nn nn Internship tl;dr: nn nnWere looking for a curious and enthusiastic Product Support Specialist to help our users leverage our products to better serve their institution.

Youll take a hands-on approach to researching and solving problems for our customers within their customized product configurations.

The length of this internship will be for three months with the understanding that the internship will begin at part-time hours (~20 hours) until tickets increase.nn nn Your responsibilities…

nn Acquiring functional understanding of our product offerings and integration capabilities and serving as the go-to person for how-to questions Acting as the initial point of contact for all user requests and issues and escalate reports as needed Managing technical issues by investigating and troubleshooting problems Working collaboratively with Product, Engineering, and Customer Success to ensure issues are appropriately prioritized and prepared for sprint planning Creating user support materials, including knowledge base articles and tutorials nn About you…

nn You are a motivated self-starter with a determination to get results.

You live in a growth mindset with an enthusiasm for learning.

Your technical problem-solving and troubleshooting skills have been described by others as psychic powers or superhuman abilities.

You crave the opportunity to support products with daily code releases of new features and bug fixes.

You can successfully convert customer-speak to engineer-speak without using a translation app.

Your peers and previous colleagues would describe you as a great team player because of your strong interpersonal skills and ability to build relationships.

You are flexible and can work independently, cross-functionally, and on multiple initiatives at the same time.

Youre like a chameleon…able to adapt to evolving priorities in a fast-paced environment.

nn Wed be delighted if you bring experience with: nn Customer support for Software as a Service (SaaS) solutions Using a support ticketing system such as Zendesk One or more of these technologies: CSS, HTML, and JSON Wed be extra excited if you are familiar with Javascript, REST APIs, and Mongo The Higher Education community nRequirementsn nnPlease have an at-home work space set up so you can successfully preform job duties while remote.nn

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