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Cove Customer Service Representative

Alder Holdings LLC

This is a Full-time position in Orem, UT posted August 28, 2021.

Description:About Cove We are a Start-up company experiencing a massive amount of growth in the members that we provide support to.

Our success is due to our focus on member engagement and our passion to provide World Class Member Experiences.

We Are Looking For Individuals Who Are: Self-starters Dependable Have 2-5 years of experience in “Customer Service” Looking to develop and take on responsibilities beyond the scope of which you were hired.

Team Players Humble: puts the team before themselves Hungry: willingness to work to meet the needs of the team Smart: ability to engage with a high level of emotional intelligence with both teammates and members..

Requirements:Job Responsibilities Inbound Support for Installation Assistance General Member Account Assistance Technical Troubleshooting Retention Management Sales Inquiries Outbound Campaigns for Member Experience and Early Stage Billing Maintenance of Key Performance Indicators Digital Support and follow-up Compensation Pay: Starting at $13/hr Benefits: Start after a successful year of employment Positions Available: Part-Time 20
– 32 hrs a week (Full-time upon request) 33
– 40 hrs Hours: All Part-Time positions will be scheduled to work Saturdays We are currently looking for both Mid-shift and Closers (detailed shift will be discussed upon an offer being extended) Culture: Rewards and Incentives for agents: Embodying the Four E’s: Excellent, Easy, Enjoyable, and Economical Weekly team lunches Competitive work environment
– a variety of prizes Cove Swag Discount on Home Security System The offer of employment is contingent on the candidates obtaining the necessary industry licensing via the company

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