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Roving Teller/Financial Services Representative – Northern Utah

D.L. Evans Bank

This is a Contract position in Brigham City, UT posted September 5, 2021.

The Teller/Financial Services Representative is responsible for a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, and cash advances as well as opening and closing accounts, renewing certificate accounts, and helping customers with bookkeeping and checking account problems. He or she balances each day’s transactions and verifies cash totals, performs specific assigned side-jobs, and helps other Tellers with a variety of duties as required. He or she answers customer questions regarding Bank services provided and completes account maintenance functions. The Teller/Financial Services Representative ensures that customers are served promptly and professionally. In addition, the Teller/Financial Services Representative cross-sells services, performs related receptionist and secretarial functions as required, helps customers with any and all questions or problems that arise, and attends to all telephone inquiries and transactions.

Generally, works as needed at branch locations in the Magic Valley area (Twin Falls and Jerome). May travel to other surrounding areas (Wood River, Mini-Cassia) if needed. When not assigned to assist at Magic Valley branches will be located at the Twin Falls Financial Center, 906 Blue Lakes Blvd North.

RESPONSIBILITIES

  • Represents the Bank in a courteous and professional manner
  • Receives deposits and loan payments in person or by mail
  • Processes cash advances, gift/travel cards, cashiers’ checks, government bonds, and similar transactions
  • Disburses cash for checks/withdrawals and pays out money after verification of signatures and customer balances
  • Processes transfers
  • Processes assigned cash and transactions and balances at end of day
  • Verifies transactions, monitors deposit amounts, examines documents for proper endorsement and negotiability, and detects and resolves discrepancies promptly
  • Maintains security of assigned work area, places cash in teller drawer, and locks all drawers when leaving work area
  • Places holds on uncollected funds when necessary in accordance with established policy
  • Ensures that customers’ requests and questions are promptly resolved
  • Operates online teller terminal and provides in person, by telephone, or by mail information that customers may authorize concerning their account status
  • Maintains privacy of customer account information
  • Directs calls to appropriate person/department as necessary and records and relays messages as appropriate
  • Performs drive-up teller and night drop functions as assigned
  • Opens and closes accounts by obtaining information from the customer and entering into the computer system
  • Compiles, researches, and implements new policies, programs, procedures and services dealing with branch operations
  • Provides technical support and training related to new accounts and teller software programs
  • Assists with IRA and HSA branch support, verifications, training and audits as assigned
  • Renews and updates certificate accounts and contacts customers with maturing certificates of deposit and notifies them of promotional offers
  • Performs file maintenance and account changes as needed, such as address changes, etc., and stays up to date on pending documentation, such as verifying accounts opened by other branch personnel
  • Participates in branch openings
  • Reviews, monitors and creates a variety of reports
  • Completes required reports and records accurately and promptly
  • Helps other area personnel as required
  • Keeps management informed of area activities and any significant problems or concerns
  • Completes special projects as assigned
  • Cross-sells bank services by maintaining a general working knowledge of all bank products
  • Attends meetings as required
  • Serves as a representative for D.L. Evans Bank in the community
  • Keeps work area and equipment clean, secure, and well maintained
  • Maintains the professional reputation of D.L. Evans Bank
  • Promotes D.L. Evans Bank at all times

QUALIFICATIONS

  • Must be at least 18 years old
  • High school diploma or GED required
  • Good communication skills
  • Professional appearance, dress, and attitude
  • Good math skills
  • Able to operate related computer applications and business equipment, including adding machine, copy machine, coin and money counting machines, telephone, scanner, and branch capture machine
  • Good typing skills
  • Previous banking experience preferred
  • Basic cash handling skills/experience preferred
  • Knowledge of bank operations policies and procedures preferred

BENEFITS

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA
  • 401(k)
  • Employee Stock Ownership Plan
  • Paid Vacation
  • Sick Time
  • Life Insurance
  • Long-term Disability Insurance
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