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Patient Financial Counselor


This is a Contract position in Saint George, UT posted August 27, 2021.

OrthoIllinois has grown dynamically to become one of the leading bone and joint centers in northern Illinois.

We are currently seeking an experienced Patient Financial Counselor to join our team.

The Patient Financial Counselor performs patient account management for OrthoIllinois and OrthoIllnois Surgery Center which consists of working a monthly spreadsheet, logging patient statements, making outgoing collection calls, queuing accounts up for pre-collection, approving hard collection and taking incoming patient calls.Essential DutiesUtilize monthly patient balance AR aging reports, beginning at 30 days and every 30 days thereafter following internal patient collection procedures to collect patient balances in a timely manner.Log the daily statements on the monthly AR aging reportEstablish payment plans according to OrthoIllinois policy and create an mail payment plan paperworkLot into the PFC queue line and take incoming callsTake payments over the phone for patient balances in both eCW and VisionNotify appropriate personnel when insurance has been terminated and/or a new insurance has been addedIdentify and review accounts for pre-collection and assign uncollectable account to the collection agencyGrant patients portal accessPrint and mail account itemizations when requestedLog all conversations with patients in the HUB note of the accountReport collection payments made to OrthoIllinois to the collection agencyQualificationsEducationHigh school diploma or equivalentExperienceMinimum one year of experience in a medical office doing customer service and collections.

Must be able to process high volume of work.

Knowledge of insurance benefits and how to read an explanation of benefits.

Knowledge of collection policies and rules.

Ability to type quickly and accurately.Excellent benefit package available:Company sponsored Medical, Dental and Vision InsuranceCompany paid life insurance and additional Voluntary Life availableCompany paid Long and Short Term Disability Insurance401 k with company match and profit sharingGenerous paid time off program and paid holidaysCompany paid wellness programEmployee appreciation eventsDiscounted cell phone service and discounts with local vendorsAdditional InformationAll your information will be kept confidential according to EEO guidelines

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